Frequently asked questions
Quick answers about ordering, pickup and payment. Still stuck? Message us on WhatsApp.
Where do I collect my order?
Bouquets are prepared about 2 minutes' walk from Tribhuvan International Airport. We meet you near the terminal — never inside restricted airport areas. We confirm the exact spot with you on WhatsApp for every order.
How do I place an order?
Add products to your cart, choose a pickup date and time, enter your name, phone and meeting point, and submit. You'll get an order number straight away, and we confirm on WhatsApp.
How far ahead do I need to order?
Most items need at least 30 minutes to prepare. Some products need more notice — for example 12 hours or 1 day ahead. That is shown on the product and in your cart, and the time buttons only let you pick times that work.
Why is a time slot greyed out or marked Full?
We take a limited number of orders each hour so everything is prepared fresh. Full times can't be chosen — pick a nearby time instead.
Can I customize a bouquet?
Yes — products marked “Customizable” can be personalised: flower choice, wrapping colour, ribbon, or a card message. Describe what you want under “special requests” in the order form.
How do I pay?
Payment is arranged with you on WhatsApp after we confirm your order — cash or online payment.
How can I check my order?
Open “Track Order” and enter your order number and the phone number you ordered with.
Can I change or cancel an order?
Message us on WhatsApp as soon as possible with your order number and we'll do our best to help.
A product says it is sold out — what now?
Sold-out products can't be ordered today. Check back later, or ask us on WhatsApp and we'll suggest an alternative.